Wi-Ex
zBoost YX500/510 Series Installation Guide
18
Frequently Asked Questions
For more FAQ’s, visit our website: www.wi-ex.com
What can I expect my cell phone signal range and strength to be inside
my home or office?
The closer you are to the base, the stronger the signal. This will vary with
different conditions. Some of the conditions that will affect the improved
coverage area are signal strength outdoors, the type of walls in the home, the
placement of the unit and proximity to cellular towers.
Your expectations should be that your indoor coverage will be improved. You
will be able to make calls where you couldn’t before. The coverage
improvement will depend upon many factors. The intent of the Wi-Ex products
are to bring outside coverage inside. If you want an even stronger signal,
consider a more powerful signal antenna or an internal directional antenna,
available as options in our online shopping cart.
My carrier is Cingular, how do I know which unit to purchase?
The choice of which unit to purchase is determined by the frequency on which
your carrier is operating. However in many areas, carriers operate on both
Cellular and PCS frequencies. When this occurs, we find that the YX500-CEL
is most often the best choice. Of course, if it happens that your phone is
indeed working on the PCS frequencies, we will swap units with you for free.
Where should I put my Wi-Ex base unit to get the best coverage?
You should install your base unit where you need coverage the most. The Wi-
Ex base unit is the component that amplifies the signal inside. The coverage is
improved in a circular manner from the base unit. The farther you are away
from the base unit, the weaker the signal. The base could be placed in the
family room, the basement, an office, a bedroom, a home office or a central
location.
Note: if you install the Signal Antenna too close to the Base Unit, the system
will shut down (both the Install and Signal lights will blink red). This is a normal
condition for this scenario. It just means that you need to ensure that you have
sufficient distance between the 2 antennas; otherwise, it will detect feedback
or noise and will automatically shut down.
Where is the best place to put my Wi-Ex Signal Antenna?
The Wi-Ex signal antenna should be placed at the highest point in your house
in order to “catch” the strongest signal. This location could be in the attic or on
the roof. The placement of the Signal Antenna is very important. It is best to
place this in an un-obstructed area. If you install it outside, place it above the
roof line in a vertical position. Or, this antenna can be placed in the area
around your home that has the greatest signal strength.
Note: if you install the Signal Antenna too close to the Base Unit, the system
will shut down (both the Install and Signal lights will blink red). This is a normal
condition for this scenario. It just means that you need to ensure that you have
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